Shopping for Snowboarding Gears?

As I was in search of snowboarding gears, I've been to numerous shops around town for great bargains at the end of this season. It's seems like most of the stuff was sold out or it didn't have my size. So, I decided to look online for bargains. I've never bought anything online for snowboarding gears but I have purchase numerous items online including, LCD TV, DVDs, toys, etc. I've pretty much stumble upon a site that's a division of SummitOnline.com called SNOWBOARDINGFUSION. I thought the items were cheaper and was a bargain. Boy, was it my mistake! I made a purchase March 5, 2009 and they didn't shipped the item (1) March 10, 2009. When I received a confirmation from UPS about my shipment, via email, I called the company right away and was put on hold for approx. 15-30 mins because it was shipped GROUND, not 2nd day air as I requested. When I talked to the girl that worked there, Amber, a Internet sales associate, she confirmed to me that I was going to get my item 2nd day air because I paid for the item to be shipped to me 2nd day air. So, I waited till the day it was suppose to come in and when I didn't see anything that day. I've called the company again. And once again, the same girl picked up. I told her that my item was not here and wanting her to fix their mistake. I expected her to call the UPS and have that item expedite the shipment through UPS but she choose not to please her client. Coming from someone who has experiences working with UPS (previous job), she could have told UPS to expedite the shipment to next day service to please an unsatisfied client. All she told me that their nothing they can do but the item is schedule to be delivered the following week. Which sucks because I needed it that weekend. So, since I made a purchase March 5th, don't you think I should get the item before March 15th?? I'd say so but I didn't get it before my snowboarding trip but I got it a day too late! Hmmm, I think they just lost a customer because I was planning on purchasing from them again. But now, I will go out of my way and even pay more for better service. I will be searching for sites that I buy from now that's not part of Summit Sports. I don't recommend them unless you like getting what you purchase weeks after.

Overall, I rate this site/company an F for FAIL in customer service and expedite in shipping. Do you know that they charge $3.95 for Shipping?? Who charges customers for shipping?? I've never had to pay extra for shipping.

For those out there looking for deals for snowboarding gear, try another site that's not part of Summit Sports. Let me know if you found some sites that good in customer services and expedite in shipment. I like to purchase some more snowboarding equipment or perhaps I'll just support my local sport stores.